Refund policy

Return & Refund Policy

Last Updated: June 2026

At Canvas Blankets, we strive to provide high-quality products and excellent customer service. Please review our refund and return policy carefully before making a purchase.

30-Day Return Window

Customers who purchase the optional 30-Day Guarantee at checkout are eligible to request a return or refund within 30 days of delivery, subject to the conditions outlined below.

The 30-Day Guarantee must be purchased during checkout and cannot be added after an order has been placed.

Defective, Damaged, or Incorrect Items

Regardless of whether the 30-Day Guarantee was purchased, customers may be eligible for a replacement or refund if:

  • The item arrives damaged

  • The item is defective

  • The wrong item was received

Claims must be submitted within 7 days of delivery and must include:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

We reserve the right to review all claims before approving a replacement or refund.

Refund Eligibility

Customers who purchase the optional 30-Day Guarantee may be eligible for a refund if the product is returned in its original condition and packaging.

Customers who do not purchase the 30-Day Guarantee are not eligible for refunds due to buyer's remorse, change of mind, dissatisfaction, ordering the wrong item, or other non-defective product-related reasons.

Return Conditions

To qualify for a return under the 30-Day Guarantee:

  • The item must be returned in its original condition

  • The item must include original packaging

  • Proof of purchase must be provided

  • The return request must be submitted within 30 days of delivery

Returns sent without authorization may be refused.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item was defective

  • The incorrect item was received

Original shipping fees are non-refundable.

Shipping Delays

Delivery estimates are provided as guidelines only and are not guaranteed.

Once an order has been shipped and is actively in transit, refunds will not be issued due to shipping delays caused by factors outside of our control, including but not limited to:

  • Carrier delays

  • Weather conditions

  • Customs inspections

  • Transportation disruptions

  • High seasonal demand

  • Local postal service delays

Lost or Stolen Packages

Canvas Blankets is not responsible for packages marked as delivered by the shipping carrier.

If a package is marked as delivered but cannot be located, customers should contact the carrier directly and check with neighbors, household members, or local postal services.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 3–10 business days for the refund to appear depending on your financial institution.

Contact Us

For any questions regarding returns, refunds, or your order, please contact our support team and include your order number for faster assistance.